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Quality Policy

We maintain a certified quality management system that meets the highest industry standards.

This system is supported by a quality policy developed and approved by Marc Hamilton, President of Eurofins EnvironeX.

Our commitment to customers

Eurofins EnvironeX provides its private, commercial and industrial customers with the most diversified range of chemical and microbiological analyzes available, in environmental, agri-food, health and pharmaceutical matters.

Eurofins EnvironeX relies on the highest quality standards in the industry, both in terms of execution speed and precision of results, in order to support its customers in achieving their objectives and contributing to the success of their businesses.

Since our customers are at the center of our daily concerns, we are committed to always offering them courteous, personalized and confidential service. Eurofins EnvironeX welcomes any feedback enabling it to analyze and react on its ways of doing things and improve its procedures, with the sole aim of continually doing better to offer its customers the highest quality services.

Our commitment to quality

Eurofins EnvironeX undertakes to :

  • Ensure that the needs and expectations of our customers are met in order to obtain and maintain their trust, particularly with regard to quality and deadlines in order to maintain our competitive strengths and our advantageous position in a highly competitive market;

  • Meet and continuously improve the requirements of the quality management system, through the adoption and implementation of appropriate control programs and the respect of the best professional practices in force in our activity sector;

  • Comply with and make all necessary arrangements to maintain the International Standard ISO/IEC 17025, comply with the requirements of the analytical laboratory accreditation program (PALA) of the provincial environment ministry, comply with Good Manufacturing Practices according to Health Canada requirements, as well as compliance with the legal and regulatory requirements associated with the various permits and licenses obtained;

  • Ensure that any supplier or subcontractor with an impact on the quality and/or validity of analytical results is selected and evaluated based on its capacity, qualifications and ability to provide products and/or services that meet internal and external requirements and the highest quality standards;

  • Ensure that staff have the necessary skills, acquired through appropriate education, adequate training, demonstrated knowledge and/or acquired experience, in order to be able to meet the highest quality standards;

  • Ensure that its staff is free and protected from any interest conflict and is not subject to any commercial, financial or other undue pressure or influence, internal or external, direct or indirect, likely to call into question the quality of its work, the impartiality and probity of its colleagues as well as the reputation of Eurofins EnvironeX.

We are committed to communicating this policy within the company – as well as all documents, policies and procedures forming part of our quality management system – and to make the necessary arrangements to ensure that it is well understood and applied at all times.

Marc Hamilton
Microbiologist, RMCCM
President