Eurofins EnvironeX (hereinafter referred to as “we”, “us”, ‘our’) offers laboratory analysis services in chemistry, microbiology, ecotoxicology and sampling services in the fields of Environment, Food, Agri-food, Industrial Hygiene and Health-Pharmaceuticals (hereinafter referred to as the “Service”).
We outline below our policies regarding the collection, use, disclosure, retention and destruction of personal data when you use our Service.
Eurofins EnvironeX’s privacy policy is based on the Act respecting the protection of personal information in the private sector Loi sur la protection des renseignements personnels dans le secteur privé (Province of Québec).
Eurofins EnvironeX offers personalized service tailored to individual needs. In addition, our company’s commitment is to provide each and every customer with excellent service, day in and day out. We use your data to provide and improve the Service.
Another key element of our quality service is the protection of each customer’s Personal Data even after the service has been interrupted. We have a professional and legal obligation to respect the confidentiality of all Personal Data entrusted to us. With this in mind, we have drawn up this Privacy Policy.
By using the Service, you consent to the collection and use of information in accordance with this policy.
Eurofins EnvironeX undertakes to process Personal Data in compliance with applicable laws and regulations.
Eurofins EnvironeX uses Personal Data for the following purposes, which could reasonably be expected, namely:
Other uses may also be added unless such uses are permitted or required by law.
We may communicate your Personal Data to third parties (e.g. analytical subcontractors and regulatory entities such as CEAEQ, BNQ, CFIA) in order to respond to your requests or questions, as well as for any other purpose mentioned above. This communication is subject to the prior consent of the customer unless Eurofins EnvironeX is required by law or regulation to disclose confidential customer information requested by regulatory or legal entities
Eurofins EnvironeX may disclose your Personal Data if it believes, in good faith, that it is necessary to:
In order to carry out a mandate entrusted to us by you, we may collect information on customer samples and produce data on the following aspects, without this list being exhaustive:
We may share your laboratory results with third parties for the purpose of responding to your requests or queries, subject to prior customer consent.
Your data may be used for statistical purposes or to provide aggregated data to a third party, as part of communications required under laws and regulations, as mentioned above. Under no circumstances will your Personal Data be disclosed.
We compile all data in our possession in the most accurate, complete and up-to-date manner possible for the established purposes. We also rely on you to provide us with up-to-date Personal Data. To this end, we invite you to contact us as soon as possible with any changes to your data and information (our contact details are given at the end of the page).
We may use third-party companies and individuals (e.g. analytics subcontractors, external service providers) to facilitate the provision of our Service (hereinafter referred to as “Service Providers”), provide the Service on our behalf, provide services related to the Service or help us analyze how our Service is used.
These third parties may have access to your Personal Data, but only on site and for the sole purpose of carrying out these tasks on our behalf. They are strictly prohibited from disclosing or using it for any other purpose. In addition, we have confidentiality agreements protecting our customers’ Personal Data with each of our service providers.
We reserve the right to update this Privacy Policy at our discretion
If you have any questions or complaints about this Privacy Policy, please contact us:
